Virtual Desktop Frequently Asked Questions

Hosted virtual desktops operate from a centralized, secure data center with high-quality resilient internet connections. You can connect to your virtual desktop via a browser, thin client, or other handheld devices. Apps4Rent delivers this service from SSAE16 Type II certified data centers with secure access. Applications are preconfigured and regularly updated by Apps4Rent, saving users time on maintenance tasks. This centralized approach ensures consistent performance and security.

Most desktops are provisioned within hours of signup. In some cases, it may take up to 1 business day depending on configuration complexity and customization requirements.

Yes, you can easily transfer data from your existing computer to your hosted virtual desktop. Multiple methods are available, including drag-and-drop functionality during RDP sessions. When connected via Remote Desktop Tool, your local drives appear as network drives within the virtual environment, enabling seamless file transfers similar to working on your local machine.

We provide 24/7 support through multiple channels including chat, email, and phone to ensure assistance is always available when you need it.

Our support covers the hosted virtual desktops service we provide and issues with your local device that prevent access to our service. However, problems with your local physical PC/device hardware or operating system need to be addressed by your local IT technician.

Yes, you can access your hosted virtual desktop from Apple Mac and Linux systems using the Remote Desktop Tool application, which provides full functionality across platforms.

While hosted virtual desktop technology itself is bandwidth-efficient, we recommend a minimum internet connection speed of 128kbps for basic functionality. For optimal performance with multimedia or graphics-intensive applications, higher speeds are recommended. The actual requirement depends on your specific usage patterns and applications.

Our hosted virtual desktops remain operational and available in our data center regardless of your local internet status. However, you will need a working internet connection to access your desktop. If your internet connection is interrupted during work, your files and applications will be preserved in their exact state when connectivity was lost, allowing you to resume work seamlessly once connectivity is restored.

Applications typically run faster on our hosted virtual desktops compared to local desktops due to our high-performance server infrastructure with substantial resources. For example, database applications like MS Access can run up to 10 times faster in our hosted environment. We strictly adhere to Microsoft’s recommendations for server load capacity to ensure consistent performance without degradation.

You can access your hosted virtual desktop from virtually any internet-connected device:

Laptops and Desktop Computers – Supported Operating Systems:

• Windows XP
• Windows Vista
• Windows 7
• Windows 2003
• Windows 2008
• Mac OS
• Linux and its variants

Mobile Devices:

• iPhones
• Android Devices
• BlackBerry

Tablet Devices:

• iPads
• Samsung Galaxy
• HP Pixi
• Motorola Xoom

Thin clients:

• HP
• Wyse
• Ncomputing

Note: Except for thin clients, all devices must have either a Remote Desktop Tool or Internet Explorer 6 or higher with ActiveX support :cite[2]:cite[3].