We guarantee uptime to be 99.9% or greater.
SaaS and Hosted Desktop are provided from a data center, that is the only similarity between them. With SaaS there is specific software on the cloud which is used by many organizations and users for various purposes. With Hosted Desktop; your desktop is hosted within a data center with many pre-defined applications that you need, which you can access from any part of the world.
Yes. You will be able to custom brand the Hosted Desktop.