We recognize from time to time users may want to cancel their service for various reasons. Apps4Rent makes this process simple and secure.
The 15 Day Money-Back Guarantee
The account has to be cancelled within the first 15 days of signing up to get a full refund. Add-ons like Office 365 ProPlus and add-on users are not covered in the Money-back Guarantee. The account has to be cancelled by following the process outlined here: To cancel, send an email to firstname.lastname@example.org your registered e-mail address that we have on file. All cancellations are subject to the procedure laid out at http://www.apps4rent.com/cancellation-procedure-new.html
For our customer’s safety and security, we do not make any exception to the rule that you are required to send the cancellation mail from your registered e-mail ID and that you must fill the cancellation form for account cancellation to be effective. As we do not want any unauthorized person to illegally terminate your important services we must authenticate the submission request. If you cannot recall or you no longer have access to your registered e-mail ID then the default credit card holder should fax us a cancellation request with a copy of their credit card and an official picture identification such as driver’s license otherwise cancellation will not be processed and you will be liable for all the service charges.
No refunds are issued for used service except when they fall within 15 day Money-back Guarantee for certain selected services.
If you purchase a service that includes a 15-day Money-back Guarantee, you are allowed to make full use of the service after signup. All cancellations must be received in writing as per the deadlines indicated via the registered e-mail ID. Phone or chat requests will not constitute acceptance of any cancellation. The 15-day Money-back Guarantee refers to credit-card payments only. No refunds are available after the 15th day.
The 15 Day Money-back Guarantee Applies Only to :
- Office 365 plans*
- Microsoft Virtual Desktop – Silver (Session-Based)
- Microsoft Virtual Desktop – Bronze (Dedicated)
- Microsoft Virtual Desktop – Silver (Dedicated)
- Microsoft Virtual Desktop – Gold (Dedicated)
- Citrix Virtual Desktop – Silver (Session-Based)
- Citrix Virtual Desktop – Bronze (Dedicated)
- Citrix Virtual Desktop – Silver (Dedicated)
- Citrix Virtual Desktop – Gold (Dedicated)
*Office 365 plans include Office 365 Business Essentials, Office 365 Business, Office 365 Business Premium, Office 365 Enterprise E1, Office 365 ProPlus, Office 365 Enterprise E3, Office 365 Enterprise E5, Exchange Online Plan 1, Exchange Online Plan 2, Skype for Business Online Plan 2, Project Lite, Project Online, Project Pro for Office 365, and Project Server.
If you have additional questions about our Money-back Guarantee please feel free to contact us or use the live chat.