This backup policy is applicable for Hosted Exchange/Hosted SharePoint.
Apps4Rent has a comprehensive disaster recovery process in place for our Hosted Exchange Email and Hosted SharePoint infrastructure and services. This includes a weekly full backup of all Hosted Exchange Email accounts in addition to a daily incremental backup. The weekly full backups are kept for a period of one week and are overwritten during the next cycle. Weekly integrity checking is done by engineers to ensure that backups are good for various disaster recover scenarios.
The primary goals of designing the backup infrastructure/processes and policies have been primarily driven by keeping in mind various disaster recovery scenarios. We do recognize that from time-to-time, users or administrators might delete a mailbox/public folder or an item in the mailbox. Such scenarios are not system level fault but a human error.
The primary goal of the backup policy is for disaster recovery scenarios; however Apps4Rent can try to restore full mailbox or an item for the user upon request at a small fee. For Hosted Exchange mailboxes; backups can be retrieved from the full backup which is taken weekly. In case of Hosted SharePoint services, backups can be restored from the Weekly full backup preceded by incremental backups.
Backup restorations are performed on weekdays during business hours. Usually, such requests are attended too on same business day, however depending upon requests it might take upto 3 business days to attend to restoration requests. Apps4Rent tries to restore the data for non system fault issues on a best effort basis and is not responsible for any loss of data or data corruption.
As a policy, Apps4Rent encourages its customers to take their own backups locally using methods which suit them and their needs. Apps4Rent will not be held responsible for any loss of data arising from the failure of loss of data storage and/or backup media.