Backed with more than 10 years of experience, we provide true 24 x 7 support via phone/chat and e-mail. Most of our support engineers are either Microsoft certified or have worked with Microsoft under various capacities. Our hosted desktop customers can contact us any time for issues related to the desktops. Our support engineers also take remote access of the end users’ local desktop to help them through.
Most of your day-to-day tasks can easily be carried out from within the control panel. However, our support engineers are always available to assist our customers for any issues related to the desktop. Our response times are perhaps the best in the industry. Most of the cases are responded to within the first 15 minutes. Few tickets which require attention from our engineering department is usually addressed within 4 hours. Issues which get escalated to Microsoft or other OEM partners may take longer.
Besides monitoring the infrastructure and desktops on a 24 x 7 basis, all the upgrades and installation of patches for the Operating System, Office Suite, and pre-installed applications are carried out by us.
Our support team is available 24 x 7 via phone, chat and e-mail.
Our managed services include help desk support, 24 x 7 remote support services, online knowledge base, ticketing system, infrastructure monitoring and management, updates and patching, maintenance, escalation and remediation services.
You can also refer to our Google+ forum and the FAQs section for more discussions and support information.