{"id":14509,"date":"2019-11-11T16:37:12","date_gmt":"2019-11-11T16:37:12","guid":{"rendered":"https:\/\/www.clouddesktoponline.com\/blog\/?p=14509"},"modified":"2025-11-13T14:58:28","modified_gmt":"2025-11-13T14:58:28","slug":"questions-to-ask-desktop-as-a-service-vendors","status":"publish","type":"post","link":"https:\/\/www.clouddesktoponline.com\/blog\/questions-to-ask-desktop-as-a-service-vendors\/","title":{"rendered":"Questions To Ask Your Desktop-as-a-Service Vendors"},"content":{"rendered":"\n<p>In the past, for 30-35 years, we have known personal computers (PCs) or personal desktops as our work partners. Physical machines that we purchased and came with the familiar Windows interface and applications that were tied to the physical machine; one did not have a reason to exist without the other.<\/p>\n\n\n\n<p>All\nthat is becoming a history fast.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The\nFuture of the&nbsp;Desktop is Virtual and, in the Cloud <\/h2>\n\n\n\n<p>Businesses (and often solopreneurs too) now\nwant to be free from the IT-related hassle right from purchasing the machines,\nservers, installation, maintenance, timely upgradations (and hiring staff for\nthe job as well).<\/p>\n\n\n\n<p>With virtualization software from cloud desktop services vendors such as Microsoft,\nCitrix, and VMware, physical machines can be divided into virtual machines that\nbehave like their physical counterparts in all respects. <\/p>\n\n\n\n<p>We have hot selling products such as Cloud Desktops from various vendors including large ones like Microsoft and Citrix. Microsoft now offers an Azure version as the Microsoft <a rel=\"nofollow noopener\" href=\"https:\/\/www.apps4rent.com\/windows-virtual-desktop-azure\/\">Windows Virtual Desktop<\/a> (WVD) and Citrix brings <a href=\"https:\/\/www.clouddesktoponline.com\/citrix-xen-desktop\/\">Citrix virtual desktop<\/a> &#8211; the <a href=\"https:\/\/www.clouddesktoponline.com\/citrix-xen-desktop\/\">Citrix XenDesktop<\/a>. \u00a0\u00a0<\/p>\n\n\n\n<p><a href=\"https:\/\/www.clouddesktoponline.com\/blog\/what-is-virtual-machine\">Virtual machines<\/a> are better suited than physical machines to the changing needs of businesses. They are easier to manage and utilize and optimize. Lower capital and operating cost per virtual desktop is the result.<\/p>\n\n\n\n<p>A Cloud Solution Provider takes a cluster of physical machines, builds many virtual machines with software; makes them accessible (with security) from the internet. Finally, combines them with provisioning, management and billing control panels.<\/p>\n\n\n\n<p>The entire bundle is offered with services and support at a monthly\nprice per desktop to users. <\/p>\n\n\n\n<p>This service is known as a hosted Virtual Desktop or <a href=\"https:\/\/www.clouddesktoponline.com\/hosted-desktop-service\/\">Desktop as a service (DaaS)<\/a> which businesses from across the globe are now preferring. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your DaaS Takeaways<\/h3>\n\n\n\n<p>What you do with DaaS is, opt for virtual desktops from a third-party\nservice provider. Then access them from anywhere in the world from any smart\ndevice like smartphones, tablets. <\/p>\n\n\n\n<p>The third-party service vendors or <a href=\"https:\/\/www.clouddesktoponline.com\/hosted-desktop-service\/\">providers of desktop as a service<\/a> supply these cloud desktop services to clients as per their needs.<\/p>\n\n\n\n<p>It is your service provider who will take care of the IT support, hardware maintenance, patching, updating everything. You hand over the control of your desktop to a cloud service provider.<\/p>\n\n\n\n<p>Precisely this is where you need to be careful and make an informed\ndecision. Because all your data and application henceforth will be there hosted\non their servers.<\/p>\n\n\n\n<p>Here is a rundown of questions that you must ask your DaaS provider before finalizing a deal.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Questions to Ask Your DaaS Provider<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Wallet Safety?<\/strong><\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li>Are you getting flexible pricing?<\/li><li>Do you get an array of plans to choose from as per your need?<\/li><li>Can the plans be customized as per your choice?<\/li><li>What discounts are you getting? (you should get a discount if you are opting for an annual plan)<\/li><li>Are you getting a free trial to experience for yourself?<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Customer Support \/ Handholding?<\/strong><\/li><\/ul>\n\n\n\n<p>You will need them whether you are a newbie or a pro. Ensure that you get them wherever you are located in the world, round the clock 24\/7*365. <\/p>\n\n\n\n<p>Additionally, ask them\u2026<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>What are their average response and resolution time?<\/li><li>Their availability on multiple platforms\u2026call,\nchat, email?<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Robust Security?<\/strong><\/li><\/ul>\n\n\n\n<p>Important\nenough to occupy first place in the checklist. You are trusting them with all\nyour data and application. Check with them all the meticulously all the\nsecurity aspects. Some questions to ask\u2026<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>What are the security methods deployed by them\nlike data encryption, multi-authentication, firewall, intrusion detection and\nprevention in real-time, data monitoring, etc.?<\/li><li>What is the access control process?<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>&nbsp;Expertise Level?<\/strong><\/li><\/ul>\n\n\n\n<p>Just being in the business does not prove the experience level\nand depth. Although DaaS is a niche and relatively nascent domain, the providers\nwho are in the business from the very beginning will definitely have a better\nedge over new entrants. <\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Get to know their customers, study the reviews. Are the\ncustomers happy? <\/li><li>Do they have experts in cloud computing and virtualization?<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>SLA Clauses?<\/strong><\/li><\/ul>\n\n\n\n<p>Study\nin-depth the terms and conditions of the Service Level Agreement (SLA). Be\naware. There could be clauses that you might not be willing to agree with.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>&nbsp;Virtual Desktop (VD) Types?<\/strong><\/li><\/ul>\n\n\n\n<p>You need to ascertain the kind of virtual desktops you will\nneed\u2026<em>Non-persistent<\/em> and <em>Persistent<\/em>.<\/p>\n\n\n\n<p><em>Persistent virtual desktop<\/em> saves all your user settings before you\nlogout.&nbsp; You get the same user settings\nonce you restart.<\/p>\n\n\n\n<p><em>The non-persistent virtual desktop<\/em> is just the opposite. The user settings are not saved, and a random desktop is assigned each time a user logs in.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Uptime Value?<\/strong><\/li><\/ul>\n\n\n\n<p>This is the \u2018guaranteed\u2019 complete availability of the virtual\ndesktops given by your service provider. Reliable companies offer at least 99.9%\nuptime, meaning the virtual desktops are available throughout the year, almost.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Performance Level?<\/strong><\/li><\/ul>\n\n\n\n<p>a. What kind of\ninfrastructure do they deploy so that you get high-performance server services\nand SSD storage?<\/p>\n\n\n\n<p>b. What would be the quality\nof graphics of the virtual desktops?<\/p>\n\n\n\n<p>c. How are you ensuring low latency?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong> Backup Services?<\/strong><\/li><\/ul>\n\n\n\n<p>Do not\ncompromise on this ever (even if you have your local backup system). Just\ncheck\u2026 <\/p>\n\n\n\n<p>a.&nbsp;&nbsp;&nbsp;What kind of data backup they are offering and the duration?<\/p>\n\n\n\n<p>b.&nbsp;&nbsp;&nbsp; Automated backup solutions available<\/p>\n\n\n\n<p>Shifting to cloud desktop will free you up from the headaches of maintaining systems, related IT issues, blocked capital and operational costs that you can use elsewhere. <\/p>\n\n\n\n<p>Choosing the right hosted <a href=\"https:\/\/www.clouddesktoponline.com\/hosted-desktop-service\/\">desktop as a service<\/a><strong> <\/strong>provider, however, does need some prior homework so that you get the best of your money spent. \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the past, for 30-35 years, we have known personal computers (PCs) or personal desktops as our work partners. Physical machines that we purchased and came with the familiar Windows interface and applications that were tied to the physical machine; one did not have a reason to exist without the other. All that is becoming [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":14512,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1065],"tags":[],"class_list":["post-14509","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosted-desktop"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/posts\/14509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/comments?post=14509"}],"version-history":[{"count":1,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/posts\/14509\/revisions"}],"predecessor-version":[{"id":16983,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/posts\/14509\/revisions\/16983"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/media\/14512"}],"wp:attachment":[{"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/media?parent=14509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/categories?post=14509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.clouddesktoponline.com\/blog\/wp-json\/wp\/v2\/tags?post=14509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}